OpenText Releases Cloud Edition Content Services Updates

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OpenText on Wednesday released Cloud 21.2 editions of its suite of enterprise content services in conjunction with its OpenText World Europe virtual conference.

Two new cloud services top a long list of new features. The first, Core Content, is a document management system offered as a shared public cloud service. It comes with integrations to major platforms like SAP and Salesforce, as well as most OpenText apps.

Created organically by OpenText and available April 23, Core Content includes popular features from other OpenText applications, such as advanced metadata classification found in Documentum, which OpenText acquired, and digital signatures. Core Content integrations with Infor, ServiceNow and Workday are coming soon, said Muhi Majzoub, executive vice president and chief product officer at OpenText.

The second is Core Case Management for industries that organize interactions with individuals and customers in the form of cases, such as healthcare, insurance, financial services, and IT help desks. Like Core Content, Case Management takes the document storage, workflow, and template functionality found in OpenText apps and aggregates them into a cloud service. It will be available on May 7.

Among the other features OpenText plans to release in the coming weeks is Core for Federated Compliance. The tool takes the governance of documents that users establish in core document repositories and extends them to Microsoft Office 365. It simultaneously maintains access controls and other rules on OpenText and Microsoft repositories, including SharePoint and OneDrive.

Core for Federated Compliance may not be as glamorous as massive new cloud services, said Alan Pelz-Sharpe, founder of Deep Analysis, but he predicted it will be widely used.

OpenText Case Management, aimed at verticals such as insurance, financial services and IT help desks, organizes content around each incident or customer.

“Documents management doesn’t make the headlines — it’s not very exciting, but it’s important,” Pelz-Sharpe said. “That’s quite an announcement.”

Safety at the center of attention

Majzoub said the pandemic’s remote work demands necessitated adjusting OpenText’s product roadmap to prioritize new tools to address. remote work security risks.

Records management doesn’t make the headlines — it’s not very exciting, but it’s important.

Alan Pelz-SharpeFounder, In-Depth Analytics

“Overnight the world went virtual and the CIO lost control of the network boundaries,” Majzoub said. “Employees can now be anywhere in the world. My employees are in hundreds of locations, sitting at home, with different terminals, routers and service providers.”

OpenText, which has acquired many security technologies over the past decade, including Guidance Software and Carbonite, has a tool available that backs up and restores computers within hours if they’re hit by ransomware. Other new features include updated threat intelligence scoring for URLs and IP addresses; the current version runs hundreds of billions of hits per month to sort out threatening sites from legitimate pages, Majzoub said.

OpenText continues to develop features in its nascent Experience Cloud. In CE 21.2, OpenText adds features for media management such as video annotations that enable collaboration between video editors and legal or marketing teams who review content before it goes live. Another feature allows users in the oil and gas and construction engineering industries to allow maps to be viewed and zoomed to 1000% without downloading them to mobile devices or laptops.

This solves a long-standing problem for engineers that can be a tricky problem in the field, where bandwidth can be short and users don’t necessarily need a full board or CAD Document to access a piece of information they need, Pelz-Sharpe said.

OpenText Enterprise World Europe runs until Thursday.

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Jenny T. Curlee