According to SER Group CEO John Bates, with this approach, whatever sources the modules involve, they can be easily connected to work on the same platform. “So basically if you use them together, they’ll leverage each other and they’ll learn more than if you were building two independent solutions,” Bates said. “So one plus one equals three. It’s the next generation of content services.


Content services are well suited to the precept of composability largely because of their modular base, which is fairly uniform. “You need document management, you need a document repository, you need a workflow engine, and you need a presentation layer,” Donze said. However, the essence of coupling these elements with additional modules for AI and building bespoke applications is to connect them to postmodern cloud techniques. In addition to the standard interfaces mentioned by Donze, other ways to connect modules include the following:

Web service calls: Web service calls are an alternative to APIs for exchanging data between sources for composable content services.

Digital Agents: Intelligent robots of robotic process automation are an integral part of composing workflows with different departments. “Robots can extract data from an application through its user interface, ingest it, and make it available to a process,” said Kurt Rapelje, director of strategic partnerships at Laserfiche.

Database searches: This approach reinforces the low-code principle for the composition of applications. “Any type of custom code that needs to be extended by a professional developer beyond the capability of the citizen developer, we offer scripts to support that,” Rapelje said.

Using these methods, organizations can easily compose workflows and applications from a growing range of sources for traditional enterprise content management use cases, such as document management and integration of new employees.

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Jenny T. Curlee