M-Files Recognized in Gartner® 2021 Critical Capabilities of Content Service Platforms Report


AUSTIN, Texas – (COMMERCIAL THREAD) –M-Files Corporation, the intelligent information management company, today announced that it has been recognized in the 2021 Gartner Report on Critical Capabilities for Content Services Platforms.1 In the Gartner assessment of 20 vendors across four use cases, M-Files received scores that were in the top three of all use cases. M-Files received the highest score for the Information Governance use case (4.18 out of 5) and the second highest score for the Document Management Business Role use case Hub (3.61 out of 5), which the company sees as a testament to its innovative federation and metadata capabilities.

“We believe our best scores in two of the four use cases for Gartner Inc. Critical Capabilities for Content Services Platforms reflects our commitment to overcoming the challenges presented by legacy rigid document management solutions, ”said Antti Nivala, Founder and CEO of M-Files. “During the shift to hybrid work, employees leveraged metadata not only to find and organize, but also to manage, secure, share and improve visibility of content. We believe that our strong metadata base and federation capabilities provide a unique level of flexibility that allows organizations to easily adapt to changing business needs, providing a smarter way to work. ”

Additionally, M-Files achieved the third highest score among 20 vendors in the Content and Process Automation use case (3.55 out of 5) and the Cloud Content Services use case. Office (3.46 out of 5). In addition to the use cases, the report also assessed vendors on critical capabilities. “We are delighted to have achieved a coveted distinction among 20 vendors across all use cases and key critical evaluation capabilities,” said Nivala.

M-Files offers an innovative approach to information management that connects people to the content they need, when they need it, wherever it’s stored, to increase the productivity of knowledge workers , ensure a seamless digital experience, strengthen collaboration, enable business continuity and reduce business risks. Its metadata-driven, repository-neutral, AI-powered platform combines intuitive document management with adaptable business processes, enabling knowledge workers to find and use the information they need with the context that matters to improve productivity.

M-Files’ approach to content federation connects content in siled repositories, giving knowledge workers a complete 360-degree view of the content they need, while meeting governance requirements. Unlike other solutions, M-Files does not limit itself to rigid enterprise search capabilities, but rather enables content in external repositories to be governed by the open architecture based on M-Files’ metadata.

The 2021 Gartner Critical Capabilities for Content Services Platforms report is complementary research to the 2021 Gartner Magic Quadrant ™ for Content Services Platforms report and uses the same assessment data. M-Files Named Visionary in Gartner Magic Quadrant ™ 2021 for Content Services Platforms2 and positioned farthest for the entire view.

Download free copies of the Gartner Magic Quadrant 2021 for Content Services Platforms and the 2021 Gartner Critical Capabilities for Content Services Platforms reports.

To learn more about how M-Files Intelligent Information Management enables you to work smarter, please visit: https://www.m-files.com/.

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About M-Files Corporation

M-Files AI-powered intelligent information management solution connects all documents and information, on each platform and repository, then analyzes them to place them in context. This helps get the right information to the right people, when they need it, and automates information-driven business processes, while maintaining complete control and compliance. Thousands of organizations in more than 100 countries (including NBC Universal, OMV, SAS Institute, and ThyssenKrupp) use M-Files to manage their business information and processes and give their people a smarter way to work. For more information, visit, www.m-files.com.


1 Gartner, Critical Capabilities for Content Services Platforms, Lane Severson, Michael Woodbridge, Marko Sillanpaa, Tim Nelms, October 19, 2021.

2 Gartner, Magic Quadrant for Content Services Platforms, Michael Woodbridge, Marko Sillanpaa, Lane Severson, Tim Nelms, October 18, 2021.

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Jenny T. Curlee