Hyland Joins Gartner Peer Insights Customer First Program for Content Services Platforms


The program identifies technology vendors who commit to unbiased and representative reviews

CLEVELAND, July 13, 2021 / PRNewswire / – Hyland, a leading provider of content services, has joined the Gartner Peer Insights Customer First program, designed specifically to build trust and credibility between stakeholders in the Gartner Peer Insights community and leading software and service providers . As part of the program, Hyland has secured high-level engagement to invite unbiased reviews from its customer community and ensure it delivers positive and successful interactions. *

Logo Hyland Software, Inc.

“Ensuring that every engagement is a positive experience is a top priority, as we view customer success as a business philosophy. “

As the sole content service provider within Gartner Peer Iviews Customer First Program, Hyland’s promise is to become the voice of the customer dedicated to hearing all feedback and defining concrete ways to respond to criticisms, concerns and questions. Align with its customer-centric approach to product development, over the past 12 months Hyland received 69 reviews, with an overall rating of 4.3 **, Hyland’s positive reviews encompass feedback from all industries, regions and platforms with themes aligned to delivering superior service, supporting business strategies automation, the development of feature-rich solutions and the empowerment of users with better access to information, collaborations and capabilities on its low-code platforms.

“We are extremely proud to be a member of the Gartner Peer Insights Customer First program and believe that aggregating unbiased feedback from across our customer community will only strengthen our overall customer success strategy,” said Susan deCathelineau , Head of Customer Success at Hyland. “Ensuring that every engagement throughout the customer journey is a positive experience is a top priority across all departments at Hyland, as we view customer success as a business philosophy. Participate in Gartner Peer Knowledge The Customer First program aligns with our proven track record of customer success and a customer-centric development approach. We look forward to using the feedback we receive to continually improve our products, services and support to help our customers and the customers they serve achieve long-term success. “

Recent reviews from Hyland’s global customers include:

  • “As a long-time Hyland customer, I have seen them grow into a company committed to developing solutions that serve their customers both vertically and horizontally. This success is discovered by listening to the needs of their customers, being objective about the functionality of the software, and willingness to adapt to the broad spectrum and changing landscape of technology, ” Manager Enterprise Automation in the financial services industry.

  • “When it comes to financial institutions, content and processes are of the utmost importance. Even more important is their management and discovery and this is exactly where OnBase has helped us. From content management to business process management, it mainly covers everything in an intuitive way. ” Devops engineer in the financial services sector

  • “What can I say about Hyland Software that I haven’t already said? As our solutions develop here, our organization is always there with the support we need to continue to develop our solutions, whether it is a back office solution or a solution. clinic. We are looking to migrate to Hyland Cloud and their sales / service teams have really helped us plan this for us. Their customer support has always been top notch, even with the crazy year we have had with the pandemic. I can’t wait for things to get back to normal so I can attend a big event hosted by Hyland, like a Tech Quest or CommunityLIVE “, Application manager in the health sector.

To learn more about Hyland’s Customer Success Program, read recent reviews or submit comments, visit Hyland’s GPI Profile here.

* Learn more about Gartner Peer Knowledge Customer first program here.
** Total score out of 5, as on July 9, 2021.

The Gartner Peer Insights Customer First program is an organization’s commitment to solicit feedback from its customers using programmatic sourcing strategies and best practices. They do not represent the views of or endorse Gartner or its affiliates. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.

About Hyland
Hyland is a leading provider of content services enabling thousands of organizations to deliver better experiences to the people they serve. Find us on Hyland.com.

Media contact:
Megan Larsen
+1 440.788.4988



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Jenny T. Curlee